Billing Information

Billing Information: We process our billing for website development and all other services the day the contract is signed unless otherwise agreed on in writing on the contract. We will try to start billing cycles on the first of each month unless otherwise agreed to in writing on the contract, but it is up to our discretion and we will notify you. We require an active credit card or bank account information to be placed on file at all times of service being rendered to prevent any downtime or interruption in services. In the event of a billing error, please contact 772-919-2191 within 3 business days.

Refund Policy: We offer the right to a 2 week (14 day) grace period. From the date of the contract, the customer has 2 weeks (14 days) to receive full refund on all services rendered. This policy is voided should the website or services be approved and go live, or should the 2 weeks (14 days) pass, whichever comes first. All transactions are final. No refunds will be processed after this period of time has elapsed. In the event of a billing error, please contact 772-919-2191 within 3 business days.

Discontinuing Services: We reserve the right to bill for and carry out the full term of the agreed contract length, typically 12 months unless otherwise agreed to in writing on the contract. If the client wishes to cancel services before the full length of the agreed upon term has been satisfied, they may pay a one time “cancellation fee”, or the remainder of the contract to relinquish all responsibility. The method and amount of the “cancellation fee” is up to the discretion of Sprout Marketing, LLC. but will be within reason in relation to the services rendered. I.E. you will not pay more than the amount due over the course of the contract, and the one time cancellation fee will not be in excess of the remaining payments. You must notify us 25 days prior to next billing cycle or we will process that payment, even if the full term of the contract has been satisfied.